Privacy Policy

Last updated: May 2025

Who We Are

Computer Repair Roswell ("we," "us," or "our") is a PC and Mac repair shop located at 1130 Upper Hembree Road, Roswell, GA 30076. We operate the website computerrepairroswell.com and offer in-shop and mail-in computer repair services to customers in Roswell, Alpharetta, and the greater Atlanta metro area.

Information We Collect

We collect personal information only when you voluntarily provide it through our Repair Request form. This includes:

• Full name
• Phone number
• Email address
• Device type and service needed
• A description of the issue you are experiencing

We do not collect payment card information through our website. Payments are processed in person at our shop.

How We Use Your Information

We use the information you submit exclusively to:

• Respond to your repair request and schedule service
• Contact you with status updates about your device
• Follow up after service is complete
• Answer any questions you send us by phone or email

We do not use your information for advertising, and we do not sell or rent your information to any third party.

How We Share Your Information

We do not sell, trade, or transfer your personal information to outside parties. We may share information only in the following limited circumstances:

• Service providers: We use PHPMailer and Gmail SMTP to deliver form submissions to our internal team. These services process your information solely to deliver the email on our behalf.
• Legal requirements: We may disclose information if required by law or to protect the rights, safety, or property of our business or customers.

Data Retention

Repair request submissions are retained in our email inbox for as long as reasonably necessary to fulfill the repair and handle any follow-up questions or warranty claims. You may request deletion of your information at any time by contacting us.

Cookies and Tracking

Our website does not use tracking cookies or third-party analytics at this time. We do not run ad retargeting or behavioral tracking scripts.

Security

Form submissions are transmitted over an encrypted SMTP connection. We take reasonable technical and organizational measures to protect your information from unauthorized access. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a minor has submitted information through our site, please contact us and we will promptly delete it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.